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  • High-quality Matcha Tea

    Products from the world's top producers such as Marukyu Koyamaen (Uji, Japan)

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  • Have you already tasted Pu'er tea?

    "Genuine black tea" surprises with its rich aroma but soft taste

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  • Chadō - Japanese Tea

    Tea Shop Veiström is specialized in Japanese "tea ceremony" utensils (dōgu)

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  • How about a cup of black tea flavoured with organic Italian orange?

    Tasty Tea - Pleased Mind

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  • A perfect combination with organic Spanish lemons and genuine licorice

    Available as green, black and white tea as well as rooibos infusion

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  • Tea from the Azores now also available!

    Taste one of Europe's most beloved teas of all time

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TERMS OF DELIVERY
version 10.11.2018

All consumer prices shown include VAT. We reserve the right to price and delivery cost changes.

Service provider
Tea Shop Veiström
GrowHow-KnowNow Partners (y-1908217-3) / FI19082173
Kyttälänkatu 14, liiketila 9
FI-33100 Tampere, FINLAND
sales@teashopveistrom.com
tel. +358408776799
www.teashopveistrom.com

Call rates and phone customer service
Our online shop customers are served by a telephone customer service where they can get help to questions concerning ordering and order processing. New orders cannot be made by calling to the customer service but they must be made online. Making a call to a customer service costs normal mobile or landline phone charge. Check out detailed pricing from your telephone operator.

Safe and reliable e-commerce
We follow e-Commerce rules and the laws on consumer commerce in Finland and European Union.

Product returns
Excluding groceries, other perishable products, and other products traditionally excluded from basic return and exchange right, e-commerce products have a 14-day return policy that will expire if the product has been used.

Product and order returns must be made in accordance with the return contact information provided with the delivery confirmation. The package must contain the contact details of the returner and the bank account contact information for returning the product price. The customer is responsible for the delivery and shipping costs of the product return.

The products have a fault warranty. If the product has a manufacturing defect it will be replaced by a new one. Warranty return must include contact details of the returner and an explanation of the fault in case. In the case of entrance tickets the fault guarantee is limited to the service provider's fault.

Validation of an order made from the online store
Orders are always validated separately by the service provider. Information on order validation or other order status will be sent to the e-mail address provided by the customer during the ordering process. The service provider is not responsible for any unvalidated orders.
Notification of a received new order sent by e-mail to the customer right after placing the order is not yet service provider's order validation. E-commerce orders are usually validated within 1 to 3 business days after the order date.

Delivery methods available
Online shop orders are delivered using the delivery method chosen by the customer when placing an order. In a situation where the chosen delivery method for a reason independent of the service provider is not available or possible the service provider is entitled to change without a separate notification or return of the delivery fee to another delivery method than the one chosen by the customer.

Payment methods available for the consumer customers
Payment methods available for consumer customers are showed in the online shop's shopping cart. When an invoice is chosen as the payment method the customer may have at most one(1) unpaid order with invoice as the payment method. If a customer has an unpaid invoice order or an overdued invoice order, service provider's sales service will contact the customer with a request to choose another payment method.

Payment methods available for the businesses and communities (contract Customers)
Payment methods available for contract customers are showed in the online shop's shopping cart. When an invoice is chosen as the payment method the customer may have at most three(3) unpaid order with invoice as the payment method. If a customer already has three(3) unpaid invoice orders or one(1) overdued invoice, order service provider's sales service will contact the customer with a request to choose another payment method.

Underaged customers
The online shop is only intended for customers at least 18 years old. The service provider is not responsible for any indirect or direct costs caused by a violation of these terms of delivery.

Delivery time
Validated orders are delivered as soon as possible and latest within 30 business days. In the event of an unusual availability of products the service provider reserves the right to deliver the product within 60 working days from the order validation or to cancel the whole order or a part of the order.

Disputes
If the dispute between the sales operator and customer cannot be settled through negotiations between the parties the consumer may take the matter to The Consumer Disputes Board (www.kuluttajariita.fi) for settlement. Before contacting The Consumer Disputes Board consumer must contact the Consumer Advisory Service (www.kuluttajaneuvonta.fi)

The consumer may also seek a solution to the dispute concerning online commerce via the ODR Forum at http://ec.europa.eu/odr